Why Enlightened Concierge?
We save our friends and clients time, money, and frustration by providing a fast-track towards self-enlightenment and a better, more healthful Quality of Life.
Our strength seems to be in our ability to differentiate between the personal and professional strengths of various service providers in the same field. With the personal experience that we have with each and every one of our service providers, we can help our clients assess where they are in their lives and guide them in determining what kind of help AND which provider is BEST suited for them.
Why should I work with Enlightened Concierge, if I already have an assistant and services in place?
- Enlightened Concierge works seamlessly with personal assistants
- We save personal assistants time researching services and providers, scheduling appointments and handling invoicing and payments, greatly reducing their workload
- In addition to reducing the personal assistant's payroll, they will have more time to focus on more important matters
How does it work?
One call does it all:
- One resource of service providers
- One phone call efficiently and cohesively coordinates finding and scheduling all of your health, luxury and personal services
- One invoice consolidates and simplifies bill paying
How does Enlightened Concierge save me time and money?
- All of our service providers set their own rates. You pay the same price through Enlightened Concierge as you would by working directly with the service provider
- Enlightened Concierge saves our clients time avoiding the trial and error of finding the RIGHT services and providers
- At -home services save time driving from appointment to appointment
- Enlightened Concierge handles all of the administration including scheduling, payments and invoicing
How can I gift someone with Enlightened Concierge's services?
Simply make your selection from our ready-made packages and gift cards.
How does Enlightened Concierge match clients with vendors?
Our client/service provider matching process
- Enlightened Concierge's CEO, Brian Mahan, carefully interviews all potential clients to learn as much as he can about the clients' needs and desires
- Enlightened Concierge hand-selects all of our service providers based on our personal experience with them and their work
- Enlightened Concierge often encourages clients to try different providers until two matches are found so that there is a replacement ready to fill in for scheduling conflicts
- We know that personalities make a difference, too, especially when building long-term relationships
Does Enlightened Concierge work with corporations or other concierge services?
- We do work with corporations and concierges
- Corporate employee benefit and incentive packages available upon request
- Enlightened Concierge can work directly with other concierge services in many mutually beneficial ways
How can I sample a wide range of services and providers?
Variety is the spice of life and the cornerstone of growth and transformation
- Our Carte Blanche Gift Cards offer flexibility - use the card to arrange for any service or service provider that we offer
- A consultation with CEO, Brian Mahan, can help guide you to the right services and providers
How far in advance do I need to arrange for services?
Booking appointments with Enlightened Concierge:
- Our intention is to book regular, standing appointments for our clientele
- We try our best to accommodate last minute scheduling, but, because of the caliber of service providers that we work with who already have thriving private practices, it is not always possible
- We focus on establishing relationships that will last for years to come
How will Enlightened Concierge protect my privacy?
All of our service providers and administrators sign non-disclosure agreements
Who are Enlightened Concierge's vendors and service providers?
All of our vendors are:
- Highly screened
- Licensed, when applicable
Who are Enlightened Concierge's clients?
Our clients are:
- From all walks of life who and are seeking a more healthful and conscious quality of life
- Interested in simplifying their lives by allowing us to manage their alternative health and personal services
- In need of multiple services and enjoy the structure of standing appointments
- Busy moms, single parents, two income families
- Recent L.A. or Honolulu transplants
- Producers and Production Houses
- Celebrities and their Agents, Managers and PR
- Corporations looking to improve work environment and health of workers
- Realtors looking for an edge over the competition by providing better customer service
- Personal Assistants
- Style-makers and Taste-makers
What if I am unsure about what kinds of services I need?
Simply book an initial phone or in-person consultation with Brian Mahan, CEO and Founder by calling 310-991-3231 or send an email to firstname.lastname@example.org
What if I only want one service?
Even though our specialty is in creating systems of integrated support, we are happy to accommodate any request.
What if I want to try different providers offering the same service?
With so much choice available, it is often difficult to separate the wheat from the chaff. Some services are more subjective by nature, like massage or a personal trainer. We encourage our clients to avail themselves to all that we have to offer. We can help guide you to the most suitable practitioners of the same service.
What if I am unhappy with my service provider?
We have multiple providers for all the services that we offer. Our goal is to help you to find the perfect match. Sometimes knowing what you don't like is just as helpful as knowing what you do like. When trying to find the right service providers, the greater clarity and understanding that we have of your needs, the better the chances are of us finding the right providers for you.
What kind of commitment do I need to make?
With Enlightened Concierge, there are no commitments to make or obligations to fulfill.
What if I am only in town for a week?
We can arrange for any number of services prior to your arrival and provide you with a detailed itinerary. Create your own healthful retreat and take advantage of the best that LA or Honolulu have to offer.
Do I travel to see my providers or do they come to me?
Most of our services are in-home or on-location, however, due to the nature of some services, it would be impossible for them to come to you.
Can my services be performed at my hotel?
Yes, depending on the size and layout of your room and the service that you requested. (Some hotel rooms simply cannot accommodate a massage table or room for an exercise session.)
What if I need to cancel or reschedule an appointment?
Call 310-991-3231. We have a standard 24 hour cancellation policy.
Do I pay the service providers directly at the time of service?
NO. All financial arrangements are handled through Enlightened Concierge. However, you may opt to tip in cash or have a gratuity added to your invoice.
Is it appropriate to tip?
Yes! All of our service providers work on a commission basis, so gratuities are appropriate and appreciated!
Are my services transferable to another party?
Yes! However, gift certificates are non-transferable.
Can I change, remove or add services to ready-made packages?
In most cases, yes! Please contact the office 310-991-3231 to discuss details.
What are Enlightened Concierge's hours of operation?
Generally, 9am to 9pm. However, after hours appointments can be arranged, but often times result in an after-hours surcharge.